Monitoring & Complaints

Send us your complaints

Any member of the public can contact the Commission to make a complaint about a licensee. The complaints can be lodged by whatever method is most convenient to the complainant. These include letters delivered by hand or by post, emails, telephone calls or in person by visiting the Commission’s office.

All complaints received are documented and stored. The necessary information is gathered and this is considered by the Commission’s Monitoring and Complaints Committee. The Committee examines the complaint to determine whether the licensee has breached the terms of their licence or has broken any law. The Committee then makes a recommendation to the full Board of Commissioners for its action.

The decision of the Commission is communicated to the licensee as well as the complainant. While anonymity is maintained throughout the investigation process, we do request contact information, so that complainants can be informed of the results of their complaints

Timeframe for lodging Complaints

• Complaints about Broadcast Licensees (TV and Radio) must be lodged within 21 days of the broadcast.
• Complaints about STV Operators (Cable Operators): The Commission recommends that all complaints about STV (Cable) services first be made to the Service Provider. If the response from the Service Provider is unsatisfactory, the matter should then be referred to the Commission.

Complaints Form

If you have a complaint about a licensee, please complete and submit the form below.

Your Name*

Please enter your name.

Do you Authorize the Commission to Disclose your name to the Service Provider*

YesNo

Do you authorize the commission?

Reason for refusal to Disclose Name*

Please enter the reason.

Address*

Please enter your address.

Your Email Address*

Please enter a valid email address.

Day Time Telephone #*

Please enter your phone number.

Name of Service Provider*

Please enter your service provider.

Specify Complaint(s)

Customer Service

No Access to Service Difficulty Contacting Service ProviderFailure to Notify Subcriber of Programme ChangesInvalid Input

Other

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Programming

Programme Content & Scheduling Possible illegal use of Programming Invalid Input

Other

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Technical Standards

Poor Audio/Video Signal Frequent Breakdowns InterferenceInvalid Input

Other

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Date & Time Experienced*

Please enter the date and time.

Response of the Service Provider

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Anti-spam Code*

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